WHAT IS YOUR TURNAROUND TIME?
Rehaired bows are normally shipped within 48 hours after received. Add extra time if received on Weekend.
may I use my own packaging for shipping my bow?
Yes, you may use your own packaging if you are confident that it is strong and will protect the bow in shipping. Typical bow case is not intended for shipping bows and may not be strong enough. Our TUBEs are made out of thick walled PVC and will withstand even rough handling in transit.
What happens if the shipment with bow is lost or damaged?
If your bow is lost or damaged in shipment your insurance will cover the bow. Insurance for music instruments and bows is reasonable. Insuring shipments at the Post Office is VERY expensive. Having a good strong shipping tube is the key to keep your bow safe from damage. Consider purchasing one of our attractive and super strong TUBEs.
USPS priority service provides tracking and is pretty reliable in our experience. If anything happens to your bow while it is in our shop, our insurance will cover the bow up to $10,000 of appraised value.
What kind of hair is do you use?
We ONLY use the highest quality Mongolian hair.
what if my bow needs other work in addition to rehair?
After we look at your bow, we will recommend specific services if they are indicated. We will do this work only after you authorize the work. You can pay with credit card via provided link. No work is ever done without client's authorization.
what happens if i drop and break my bow?
Hopefully you have insurance for your bow. We recommend that all bows valued $1,000 and more are insured. Insurance company would reimburse you for your bow. Broken bow may be repaired and may continue to work for many years. However, it looses 90% or more of its value. If you just love the way your bow plays it may be worth it to repair the bow. Such repairs start at about $200.
do you do insurance appraisals for bows and string instruments?
We do insurance evaluations. Typical cost of such evaluation is $50.
Can i wait while my bow is rehaired?
Short answer is "No". Bow rehair takes time. After it is done, hair needs to dry before it can be used. We charge extra $10 for same day bow rehair. However it is not always available based on Igor's schedule.
HOW OFTEN DO I NEED TO REHAIR MY BOW?
The frequency of rehair depends on how you use your bow. Most professional musicians have their bow rehaired 2-3 times a year. Even if you do not use the bow a lot, you may want to rehair it at least once a year. Horse hair deteriorates with time, becomes brittle and breaks. Weather, changes in humidity and playing outdoors also affect how bow performs and how often it needs to be rehaired. Here is a link to a good article on the subject.
can you ship my bow back to me overnight?
We can ship your bow to you overnight USPS Express. There is an optional $30 surcharge of this service. You can pay for it when you prepay for the bow work. We ship USPS priority at our expense. USPS priority typically delivers in 2 days although it does not guarantee the delivery. Over holidays it may take 5-6 days. You can track the shipment.